We have updated these terms as of October 16, 2022, applicable for Android application and website.

Introduction

The privacy of your personal information is important to KRISHIBHARAT, also referred to in this notice as “we,” “us” or “our”), and we are committed to protecting the privacy of such personal information. In order to provide you information about the services we can provide you, however, it is necessary for us to possess certain personal information of yours, the privacy of which may be protected by the laws or regulations of various governments throughout the world.

Without some of this information, we cannot provide you with the services you may request. If you are currently receiving information from us, you may opt-out of receiving further communications at any time.

This privacy statement explains our personal information policies and practices, including, but not limited to, the types of personal information we may collect about you, the purposes for collecting such information, the circumstances under which we may disclose such information to third parties, the measures we take to secure the confidentiality of such information, and the information you will need to contact us or others to address your privacy concerns including the exercise of your rights.

What information is considered Personally Identifiable Information (PII)?

The privacy laws and regulations from various countries throughout the world define this term in different ways and even use different terms in describing personal information which should be protected and kept as private as possible. Some laws and regulations consider only very limited types of information to be protected and private. Others include much broader categories.

We have chosen to adopt the broader approach to what information must be protected and kept as private as possible. In this notice, “Personally Identifiable Information” (PII) refers to data that could be used, alone or in combination with other data, to identify you as an individual. It can include, among others, name, physical address, email address, passwords, debit/credit card or other financial or payment information. We don’t save your debit/credit card number in our database/servers.

How we collect, use or process your PII

Collection and uses of personal information:

By visiting, contacting, or registering with us we may collect the following personal information:

• Contact data, such as your address, area (including postal or ZIP code), email address and telephone details.
• Payment and billing details, if you choose to engage in service with us.
• Usage data, which includes information about how you use the site, location of the device, and any communications we may receive from you.
• Location, We collect your approximate location for better APP/website functionality and service.

The purpose of processing your personal information may include: marketing and communications, delivery of service, and/or billing and payment.

Our site is not intended for storing or transmitting ‘special categories’ of personal data, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or health information. We do not knowingly collect information relating to actual or alleged criminal offences. We do share personal information collected in our Android Application or Website to any third parties.

Visiting our website:

You may choose to share your PII with us to obtain information about our products or services. We might also record and maintain certain PII from you by recording network traffic, tracking cookies, or through the completion of online web forms.

Advertising

This app does not contain any Ads

Use of cookies:

Some of the PII we collect is through the use of third-party automated collection tools on our website(s), such as cookies that capture information sent from your web browser to our website. Information that is collected includes your IP address, the website address that you were at before landing at our website, and information such as the pages you clicked through while at our website. This information is collected to improve your experience and offer services to you. By visiting our website(s), you agree to our use of cookies. You can refuse the use of cookies by selecting the appropriate browser setting. If you refuse the use of cookies, please note that your experience using the site may not be optimal.

From third parties:

From time to time we may receive your business contact information from third parties. This may happen if one of our existing suppliers or customers refers your company to us.

Sharing your PII with third parties:

We strictly do not share or sell your PII to any third parties.

Collecting personal information from minors:

We do not offer services and products to minors and do not intend to collect personal information from children under the age 18. We follow all local legal requirements with respect to the collection and processing of a minor’s personal information without the appropriate authorization from a parent or guardian.

Lawful basis of collection and use of your PII

Our collection and use of your PII is lawful.

We will only use your information where:

• We have a legitimate interest (reasonable purpose) for doing so:
  1. We will use your information for our legitimate business reasons where our doing so will not unduly affect your rights.
  2. We will use your identity, contact and usage information to keep our records up to date, and to customize our site’s content to you. If you are a current or former user of our services, we may also use your contact and identity details to keep you up to date with our latest news.
  3. We will use your technical information to:
     1. provide and make improvements to the site, system maintenance, support, reporting and hosting of data, and troubleshooting;
     2. ensure that the site is secure;
     3. analyze how users interact with the site; and
     4. address any issues you may experience with the site.
  4. We may also use any or all of the information above to administer and manage HSI in general. If you feel that your interests and fundamental rights outweigh our business purposes, and that we should therefore stop processing your data, please let us know.
• We need to comply with a legal or regulatory obligation
  1. HSI may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
     1. conform to the edicts of the law or comply with legal process served on HSI;
     2. protect and defend the rights or property of HSI; or
     3. act under exigent circumstances to protect the personal safety of users of HSI services or members of the public.
• We need it to perform a contract or provide a service that you or your organization has asked for:
  1. For example, we may need your contact information to respond to a question you have asked us via our site, and your billing and payment information to process any payments you have requested.

Security of PII

We are committed to protecting your PII from unauthorized access and use. We implement and maintain appropriate technical, physical and administrative safeguards to help accomplish this goal. Access to your PII is restricted to only those employees who need to know that information to provide our services to you. Our employees receive training to maintain the confidentiality, privacy and security of your PII.

Data storage and retention

Your PII will be retained only for as long as the information is needed to fulfill the purposes for which it was collected and processed. We reserve the right to retain and use your PII for as long as necessary to comply with our legal obligations and business requirements and/or to resolve ongoing disputes and enforce our agreements.

In case you require your stored data to be deleted from encrypted form of our database then please do contact us at: support@krishibharat.in

Data Subject Rights

The General Data Protection Regulations (GDPR) of the European Union (EU), along with other national privacy laws, provide certain rights regarding the PII of an individual (described in GDPR as a “data subject”). This privacy statement is intended to inform you of your rights with respect to your PII under the GDPR (which may also exist with other national privacy laws) and to provide you with the information necessary to exercise those rights.

Individuals who reside in the EU and whose personal data is collected and processed by us have the right to the following:

• To request access to your PII
• To rectify your PII
• To take your PII to another service provider (often described as “portability”)
• To erase your PII
• To restrict or object to the processing of your PII
• To lodge a complaint with a Member State Supervisory Authority

In addition, you have the right to withdraw consent if consent was provided to collect and process you PII. If you withdraw consent, that will not impact your PII that was processed prior to withdrawal of the consent.

International transfers of PII

We do not transfer your PII in our possession to any local (or) International third parties.

Changes to this privacy statement

From time to time we may update this privacy statement. If revisions are made to the privacy statement, we will update the statement with a new revision date.

Questions, concerns or complaints

If you have any questions, concerns or complaints regarding the information in this privacy statement and/or our privacy practices, please contaCT

REFUNDS –

At our online agriculture and pesticide store, we want to ensure your satisfaction with our products. Our refund policy applies specifically to damaged items that you may receive. To initiate a refund, we kindly ask that you provide us with a video recording of the parcel opening, which serves as proof of the damage. In the video, please make sure to clearly show the unboxing process and any visible damage to the product. It’s important to submit this video within 48 hours of receiving the parcel for us to consider your refund request. Regrettably, we won’t be able to accept refund requests without a valid video. We want to ensure a fair process, so please reach out to our customer support team to begin the refund process.

Once you’ve contacted our customer support team and shared the video, they will review it carefully to assess the damage. If your refund request is approved, we will provide a refund for the specific damaged product(s) shown in the video. Please note that shipping and handling charges are non-refundable. We’ll process the refund using the same payment method you used during the purchase, and you can expect to receive it within 7-10 business days after approval.

In some cases, we may ask you to return the damaged product(s) to our store. If this is required, you’ll be responsible for the return shipping costs unless otherwise agreed upon by our customer support team. We appreciate your understanding in this matter. Please remember that refunds will not be provided for products damaged due to customer mishandling or misuse. It’s important to store and handle the products according to the instructions provided.

Additionally, refunds will not be granted for products that have been used or consumed partially or fully. We want to ensure fairness in our refund policy. It’s important to note that our refund policy only applies to products purchased directly from our online agriculture and pesticide store.

We strive to provide excellent customer service, and as such, we may update or modify our refund policy from time to time. If any changes occur, we will make sure to inform you through our website or via email. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team.

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1. Our refund policy applies only to damaged products purchased from our online agriculture and pesticide store.
2. To be eligible for a refund, the customer must provide a video recording of the parcel opening as proof of damage.
3. The video should clearly show the unboxing process and any visible damage to the product.
4. The customer must submit the video within 48 hours of receiving the parcel to be considered for a refund.
5. Refund requests without a valid video will not be accepted.
6. The refund will only be provided for the specific damaged product(s) shown in the video.
7. The customer must contact our customer support team to initiate the refund process.
8. Our customer support team will review the video and assess the damage to determine if a refund is warranted.
9. If the refund request is approved, the customer will be provided with a refund for the damaged product(s) only.
10. Shipping and handling charges are non-refundable.
11. The refund will be processed using the original payment method used during the purchase.
12. The customer can expect the refund to be issued within 7-10 business days after approval.
13. If a refund is issued, the customer may be required to return the damaged product(s) to our store.
14. The customer will be responsible for the return shipping costs unless otherwise agreed upon by our customer support team.
15. In case of a partial refund, the customer will be refunded the proportional amount based on the damaged product(s) value.
16. Refunds will not be provided for products damaged due to customer mishandling or misuse.
17. The customer must ensure that the product(s) are stored and handled according to the instructions provided.
18. Refunds will not be provided for products that have been used or consumed partially or fully.
19. The refund policy is only applicable to products purchased directly from our online agriculture and pesticide store.
20. We reserve the right to modify or update our refund policy at any time. Customers will be notified of any changes via our website or email.